Make Your Way 6, Schulbuch mit Audio-CD und CD-ROM

Manchester, ursday Dear Receptionist, I’m writing to you because I think you were working at the front desk when I stayed at the Hilltop Motel a couple of weeks ago. For a start, my so-called ‘deluxe’ room was freezing cold, and there was hardly room to swing a cat. On top of that, the TV in my room didn’t work. I rang reception about it lots of times, but nothing happened. en I thought I’d read in bed, but I couldn’t do that without getting a headache because there was no bedside light. e restaurant was no better. Your website said that you did lots of vegetarian dishes in the restaurant. Well, I could only see one on the menu, and I didn’t like it. To crown it all, the waiter took ages to bring my food, and when it did come, it was cold and I couldn’t eat it. Anyway, I was absolutely disgusted with the hotel, and I think you should give me my money back because it cost a fortune. I hope you’ll get in touch soon. Yours K. Matsuda 22 Bold St Manchester The Manager M2 3PS Hilltop Motel 10 March Dear Sir or Madam, I am writing about my stay at the Hilltop Motel, 3–5 March. I stayed in room number 214. Unfortunately, I was very disappointed with the accommodation. My room was supposed to be a deluxe room, yet it was cramped, with little space to move around. Moreover, the heating was not working, which meant it was extremely cold. The television was also broken, and nobody came to repair it, although I called reception several times. I was not even able to read in bed comfortably as there was no bedside light. The restaurant was equally unsatisfactory. The Hilltop website states that a wide range of vegetarian dishes are offered, but on this occasion, there was only one. In addition, the service was very slow, and when the food eventually arrived, it was cold and inedible! Writing: A formal letter When writing a formal letter, • keep to the facts • explain clearly why you are writing, giving exact details • say what you are hoping to achieve In a formal letter, avoid • abbreviations and contracted forms (I’d, isn’t, etc. ) • words and phrases mainly used in spoken English (well, really, you know) • informal idioms and set phrases (it cost a fortune, for ages) • writing about personal feelings (I was absolutely disgusted) a) Read these letters of complaint about a hotel. 33 The style of this letter above is too informal, and the format is incorrect. Underline all the examples of inappropriate language. 128 Nur zu Prüfzwecken – Eigentum des Verlags öbv