Make Your Way 6, Schulbuch mit Audio-CD und CD-ROM

b) Find the phrases in the second letter that correspond to these phrases from the first letter: c) Look at these linking words and phrases. Underline the ones that are suitable for a formal letter. Which words or phrases have similar meanings? d) Write a formal letter on the following topic. You are spending two months on a summer exchange programme in LA to improve your English. You are staying on the campus of Santa Monica College (building C, room 43). The air conditioning in your room does not work. You have already informed the caretaker (Æ: janitor) several times, but nothing has happened so far. It is unbearably hot and you consider moving to another campus. Now write a letter of complaint to your contact person at the office of the language company who organised your stay, Mr Atwater from Study Fast Tours . Include the following points: • explain why you are writing • express what Study Fast Tours should do • ask Mr Atwater for help Write your letter of complaint in about 200 words . Considering how much I paid for my room, the standard at Hilltop Motel was unacceptable, and I believe that I should receive a refund. I look forward to hearing from you as soon as possible. Yours faithfully, Ken Matsuda Ken Matsuda 0 Dear Receptionist 1 a couple of days ago 2 there was hardly room to swing a cat 3 the waiter took ages to bring my food 4 I couldn’t eat it 5 I was absolutely disgusted with the hotel 6 because it cost a fortune 7 I hope you’ll get in touch soon 8 Yours Dear Sir or Madam anyway firstly in fact to crown it all as a matter of fact for a start initially well additionally however moreover what’s more considering in addition on top of that 129 5 Extensive unit 5: Route 66 Nur zu Prüfzwecken – Eigentum des Verlags öbv