Make Your Way 8, Schulbuch mit Audio-CD und CD-ROM

IV E-mail/letter An e-mail /a letter is a method of exchanging messages from an author to one or more recipients . Its purpose is to give the recipient – or ask the recipient for – information , advice , help , etc. If you write to companies , institutions and authorities your letter/e-mail must follow certain rules and standards. “Re:”-line/“Subject:”-line Specify here the purpose of your letter: Your advertisement dated March 15 Salutation at the beginning • If you don’t know the name of the person you are writing to, use Dear Sir or Madam • If you know the name, use the title (Mr, Mrs, Miss or Ms, Dr, etc.) and the surname Dear Mr Hanson / Dear Ms Hanson Body • In the first paragraph you state your reasons for writing the letter. This should not be more than a couple of lines: I am writing this letter with reference to … • In the next paragraph you give more details about why you are writing. Give relevant information, but don’t expand too much. Use linking words like moreover , in addition , furthermore to make your letter “flow”. • The last paragraph should state what action you expect the recipient to take – to refund, send you information, etc. – while also thanking them for their time: Thank you for your time and attention . Salutation at the end (“sign-off”) • If you don’t know the name of the person, use Yours faithfully • If you know the name of the person, use Yours sincerely Make sure to leave some space after this for your signature. Style In your formal letter/e-mail, be concise and relevant . Use the right tone of language; avoid colloquial language, slang or jargon. Avoid emotive language ( terrible , rubbish , etc.). Do not use contracted forms. In formal e-mail, do not use emoticons. And do not use common e-mail acronyms, such as "IMHO", either. Don’t forget to check for grammar, spelling and punctuation mistakes once you have completed your message. Count the number of words to ensure your letter/your e-mail is not too long. Re-edit and further prune the letter/the e-mail, if necessary. • Be concise . Write in a neutral, impersonal style to report your findings. Use the passive to avoid using the first person ‘I’-form, e.g. “20 students were given a questionnaire” instead of “I gave 20 students a questionnaire”. Also avoid contracted forms . Useful language: The aim/purpose of this report is to show / illustrate … This report is concerned with/deals with / relates to … The advantages/disadvantages are as follows ... The most discouraging feature of … is … The most convincing arguments in favour of ... are ... Given this, it can be concluded that ... I would recommend … because … In my opinion, it would be worth …+ ing I would suggest … While both ideas have benefits, the first one … 129 Make Your Way to the Written Matura M Nur zu Prüfzw cken – Eigentum des Verlags öbv