English Unlimited HTL 4/5, Schulbuch mit Audio-CD und CD-ROM

119 Knowledge and technology 09 LANGUAGE SKILLS EXPLORE EXTRAS Which phrases from the emails are commonly used in business messages? How many of these could you also use in conventional letters? Look at examples of common email language 1–5. Match them with definitions a–e. 1 see my answers after each of your queries 2 just copying you in to this 3 forgot to attach, sorry 4 can’t open it! can you send in another format? 5 hope this finds you well a 34 Hi Keith, Thanks for that. Done a bit of research re: the flights. There’s a direct flight from Munich to Antalya on those days (with return in the morning). There may be other flights to other cities too?? It would be just better for me if it were two plane journeys, rather than three. Thanks! Laura D Laura, You’ll be picked up at Antalya airport at 19.00 on Wednesday and taken to hotel. Conference programme is attached. Looking forward to seeing you on Wednesday, K E Great. Look forward to seeing you soon, then. F b a standard way to open a work email b you’re writing to someone but sending the message to someone else c rather than write out a new email, the person has written the responses within the sender’s original email, to save time and organise the email better d you sent a message with a file but didn’t include it in the email e you’ve received an email with a file, but it’s a version you can’t open Which of these things do you think would not be necessary after exchanging a few friendly emails with a work contact?   use some abbreviations   write as concisely as possible   answer all points raised in previous emails   stay on topic   always include greetings and endings Look back at the tips in 32. Would you rank them differently now? What conclusions can you draw about emails in general? Tick ( ) the statements that you most agree with.   formality is negotiated between participants over time   work emails often resemble conventional letters at the beginning   there are few clear-cut rules for writing emails   similar rules apply to writing emails in different cultures / languages   many email conventions are abandoned once the people ‘know’ each other   emails are becoming like text or instant messages, a form of communication in which accuracy is not considered as important as communicating your message quickly and efficiently a 35 b 36 Nur zu Prüfzwecken – Eigentum des Verlags öbv