English Unlimited HTL 4/5, Schulbuch mit Audio-CD und CD-ROM

59 Work, work, work 04 LANGUAGE SKILLS EXPLORE EXTRAS Self-assessment assess the importance of work   !! analyse changes in the world of work   !! write an article   !! write a blog post and a blog comment   !! talk about things you’re good at   !! describe and evaluate skills   !! report what people say   !! write a letter of application   !! understand and use telephone expressions   !! Can you do these things in English? Circle a symbol on each line. üü = I can do this well. ü = I can do this most of the time. !! = I still need to work on this. Unit04 Now match the highlighted expressions with categories a–i. 38 Match the situations and the telephone phrases. What you say when … 39 Put the words in order to make sentences. 40 Work in A/B pairs. A, you are the caller. Read your role card on p. 193. B, you answer the phone. Read your role card on p. 200. Role play the conversation. a 41 b a answering the phone b saying who you are c saying what you want d asking to speak to someone e putting a caller through f saying someone is not available g offering help h asking for information i saying goodbye 1 someone is asking for you on the phone: 2 someone calls but you are busy: 3 someone is difficult to understand: 4 you want to make sure you’ve understood: 5 you didn’t catch the name of the caller: 6 you ask to speak to someone: 7 you explain why you are calling: 8 you leave a message: 9 you want to make an appointment: 0 you ask for the reason for the phone call: 1 you leave a message on an answerphone: 1 1 1 would / time / convenient / be /What /most / ? 2 message / after / Please / leave / a / tone / the / . 3 reason / I / you / call / the / your / ask / for / Can / ? 4 moment / I’m/ at / line’s / the / afraid / the / engaged / . 5 soon / tell / him/ I’ll / as / returns / as / he / . 6 name / again /What / your /was / please / ? 7 to / I’d / enquire / like / about / order /my / . 8 ring / Shall / I / later / back / ? 9 line / hold / the / Please / . 0 office / out / the /Mr Graham’s / of / . 1 a May I ask what your call is about? b Can I read that back to you? / Let me repeat that! c Could you ask … to get back to me as soon as he / she can? It’s urgent. d I’d like to speak to …, please. Could you put me through to …, please? e Sorry, I didn’t understand that. I’m sorry I didn’t hear that. f Speaking. g This is … I’m calling about …Would you please call me on my mobile? My number is … h I’m sorry, I’m busy just now. Can I call you back? i And the name is? / Sorry, I didn’t catch your name. j I’m phoning to ask about … k I’d like to make an appointment with … Would it be possible to see … ? Is next Monday possible / convenient for you? Would the evening suit you? Nur zu Prüfzwecken – Eigentum des Verlags öbv