English Unlimited HAK/HUM 2, Schulbuch mit Audio-CD und CD-ROM

25 The world of work 02 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS Read the telephone expressions and choose the correct headings. 27 28 29 a What you may hear when calling What you might say when calling Answering the phone Brown and Wilson Car Rentals, can I help you? Hello, Clare speaking. How can I help you? Can I ask you the reason for your call? (2) I’ll just fetch her. Hang on a moment, please. I’ll give you her extension. It’s … . I’ll put you through to … . I’ll connect you. Please hold the line. If they can’t connect you … I’m sorry, but … isn’t here / is out of the office. I’m afraid she’s not available / she’s in a meeting. The line’s engaged at the moment. Could you call back later? (4) Can I take a message? Sorry, what was your name again? Could you spell that for me? Could you say that again / repeat that, please? I’ll tell her as soon as she returns. (5) The person you’re calling isn’t available at the moment. Please leave a message after the tone. Ending the call Thank you for calling. Have a nice day. (1) This is … . I’m calling from … . Hello, … speaking. Can I speak to … , please? I’m calling about … . I’d like to enquire about … . I’ve got a few questions / a complaint about … . (3) Shall I ring back later? What time would be most convenient? Could you take a message / give her a message, please? Could she phone me? If there are problems of some kind … I’m afraid the line’s / the reception’s really bad. My battery’s about to run out. Can you hear me now? Ending the call Thanks for your help. Goodbye. b Explore speaking: Telephone expressions Taking a message Getting the answerphone Trying to connect Introducing yourself / Saying what you want If you can’t reach the person you want to speak with 1 would / time / convenient / be /What /most / ? 2 message / after / Please / leave / a / tone / the / . 3 reason / I / you / call / your / the / ask / for / Can / ? 4 moment / I’m/ at / line’s / the / afraid / the / engaged / . 5 soon / tell / him/ I’ll / as / returns / as / he / . 0 6 name / again /What / your /was / please / ? 0 7 to / I’d / enquire / like / about / order /my / . 0 8 ring / Shall / I / later / back / ? 0 9 line / hold / the / Please / . 10 office / out / the /Mr Graham’s / of / . Cover the table above. Put the words in order to make sentences or questions. Work in A/B pairs. A, you’re the caller. Read your role card on p. 140. B, you answer the phone. Read your role card on p. 143. Role play the conversation. Nur zu Prüfzwecken – Eigentum des Verlags öbv