English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

153 Business communication 11 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS An English retail chain is interested in including Austrian organic chocolate in its range. The purchasing manager’s personal assistant rings BioSchoko Wels to arrange a one-day visit. Listen to the telephone conversation and answer the questions. 1 Who answers the phone? 2 Does the caller speak to anybody else? Listen again and complete the notes. NOTES Date: Caller: Subject: Name of company: Number of people: Date and time: Programme: Special requests: company visit Need to be picked up at Linz airport at am. Arrange for lunch at Brauhof. Work in A/B pairs. Read your role cards and think about what you’re going to say. Use phrases from 4 and 6 to help you. Student B, you’re Julie / Julian Stanley. You’re planning to start a business. You want to talk to the bank manager about a loan for your company start- up as soon as possible. Any time is possible for you, except next Wednesday 8.30 when you’re meeting your business partner. The meeting with your partner will take about an hour. Student A, you’re Harry White, bank clerk. It’s your job to answer telephone enquiries. Loans are always dealt with by the bank manager, Mrs Murdoch, who is away this week (think of a reason). The earliest possible appointment you can make for her is next Wednesday 8.30. Customers who need a loan for a company start-up have to bring a business plan to the appointment. Role play the telephone conversation. Work in A/B pairs. Student A read the role card on p. 171, Student B read the role card on p. 175. Have a telephone conversation. 8 a b How to write a memo What it is: Memos are a form of short internal communication, often replaced by emails nowadays. They are written on pre-printed memo pads and can be informal in tone. As memos do not leave the organisation, you don’t include all the parts that would be found in an email or business letter. However, every memo contains the date, recipient, sender and subject line. Language: Should always be short and precise, can be informal (depending on the addressee). You don’t usually need a salutation line or complimentary close. Don’t use unnecessary polite phrases ( thank you for …, I’m looking forward to …; I’d like to inform you that … ). 9 b 7 a TCD 3/21 Nur zu Prüfzwecken – Eigentum des V rlags öbv