English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

157 Business communication 11 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS Read the information about the different parts of a business letter. Have you named all of them in 15? 16 Note: In British English there is usually no punctuation mark at all after abbreviated titles (Mr /Ms /Dr), whereas in American usage titles are followed by a full stop (Mr. /Mrs. /Dr.). Parts of this letter are mixed up. Identify them and copy them out, putting them in the right position. Attn: Mr Fritz Melcher Yours sincerely We are an old-established interior design business in London. As we are currently expanding our line of dining tables and chairs, we are looking for a manufacturer to supply us with stylish, high-quality furniture for our discerning customers. We were very impressed by the crasmanship of your handmade furniture at the Klagenfurt Wohnmesse last month and would be grateful if you could let us have an illustrated catalogue as well as details of your terms and conditions. We are sure that there is a ready sale for your furniture in London and would be grateful for a prompt reply. Balford Furniture Ltd cc Henry Campbell, Purchasing Manager 23 Hungerford Road London E2 9TF Purchasing Assistant +44 (0)20 19460560 Enquiry about oak tables Wohlfahrt Tischlerei 10 October 20__ Dear Mr Melcher Our ref: AM/dg Alison Miller Seestraße 12 8239 Döbriach AUSTRIA Letterhead: usually pre-printed on company stationery; gives the sender’s contact details. Inside address: the number of the house precedes the name of the street. In Britain the postal code is the last item of the address while the American zip code goes after the name of the town or state. Reference line: shows initials of the person dictating the letter and the typist and / or order number. Date: the easiest and most modern way to write a date is this: 1 May 2014 ; besides, you avoid misunderstandings arising from the fact that in the USA the month precedes the day ( 5/1 ) whereas in the UK the day precedes the month ( 1/5 ). Attention line: indicates that the letter is addressed to a particular person in the company. Salutation line: in British English, salutation line and complimentary close are linked. If you use personal names ( Dear Mr Tomlin, Dear Mrs Smith, Ms Young ), the correct way to sign off is Yours sincerely . An impersonal address ( Dear Sir /Madam ), is followed by Yours faithfully . The salutation line ends with a comma or no punctuation mark in British usage ( Dear Sir /Dear Madam, ) while in American English a colon is used ( Gentlemen: ). To whom it may concern is often used as a form of address if the writer is not sure to whom their text is addressed. It can be a header for reference letters or doctor’s certificates. In some cases it replaces the German word ‘Bestätigung.’ Subject line: can go before or after the salutation; it should be underlined or in bold print. Body: The body of a letter starts with a capital letter ( Dear Madam, Thank you … ). Unless it is very short, the body must be structured into paragraphs. Complimentary close: see salutation line . In American usage, letters can also close Yours truly . Position in the company: … of the person signing the letter. Enclosure notation: Enc., Encl. or Enclosure(s) Distribution notation: cc means that copies are sent to (an)other person(s). 17 Nur zu Prüfzwecken – Eigentum des Verlags öbv