English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

162 Business communication 11 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS 25 Read the email on the next page and answer these questions. 1 Does Pension Schneeflocke have vacancies in the time period mentioned by Ms Crimble? 2 Are there special reductions for group bookings? 3 What kind of food does the guesthouse serve? 4 What is included in the room rates? 5 Why is Pension Schneeflocke a good venue for company trips? 6 Do you think Ms Crimble will make the booking? Why /why not? 26 How to write replies / offers Note: If a company receives an enquiry, this means that someone is interested in its products or services and wants to find out more about them. In order to turn this potential customer into an actual customer, enquiries should be answered immediately. Replies to enquiries should be clear, precise and polite. If the company does not have what the customer is looking for, it is good business practice to offer them a substitute or refer them to another company. If the supplier knows exactly what the customer requires, they can send a quotation stating details of prices, delivery, etc. Read the reply to an enquiry. Then rewrite the letter and replace the underlined expressions with words and phrases of a similar meaning. Use the expressions on p. 164 to help you. Dear Mr Grant ank you for your enquiry expressing interest in our red wines. Attached please nd our list of red wines, an export price list as well as our terms of business. We are happy to send you a bottle of each of our most popular red wines, Blaufränkischer, Blauburgunder and Zweigelt by separate post. All three wines have won important prizes and we are certain that they will nd a ready market in Great Britain. If we receive your trial order before the end of the month, we can oer you a 5% discount. Looking forward to hearing from you. Yours sincerely, Walter Puhr Enc. wine list Opening: refer to and thank for the enquiry Body: give a detailed answer to all the questions in the enquiry and add information about terms, discounts etc. Close: assure the enquirer that their orders will be dealt with promptly and efficiently and offer an incentive (e.g. a discount) for immediate orders Rotweine Walter PUHR 2012 Zweigelt Classic 0,75l €7,00 2012 Zweigelt Classic 1,5l €15,00 2011 Zweigelt Classic 0,75l €9,90 2011 Zweigelt Classic 1,5l €20,80 2012 BlaufränkischMittelburgenland DAC 0,75l €10,00 2011 BlaufränkischMittelburgenland DAC 0,75l €11,00 2011 BlaufränkischMittelburgenland DAC 1,5l €20,00 2012 BlauburgunderPuhr DAC 0,75l €14,00 2011 BlauburgunderPuhr DAC 0,75l €15,50 2012 Cabernet Sauvignon 0,75l €21,00 2011 Cabernet Sauvignon 1,5l €43,00 2010 Cabernet Sauvignon 1,5l €41,00 Nur zu Prüfzwecken – Eigentum des Verlags öbv