English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

166 Business communication 11 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS Read the order and answer the questions. 1 What is a trial order? 2 What is the order for? 3 Why do you think Ms Marolt has offered a special discount? Dear Ms Marolt, ank you for your letter of 3 May. We have studied your catalogue and would like to place a trial order. Please supply as speci¤ed below. 12 dinner plates MTP Maria eresia at EUR 65,- EUR 780,- 15 cups PRC Princess at EUR 40,- EUR 600,- 15 saucers PRS Princess at EUR 38,- EUR 570,- is order is placed on the understanding that all prices are DDP our stores in Exeter and that you are willing to grant us a special discount of 10%. Please note that careful packing is essential and that the consignment has to be delivered by the end of May. We would ask you to con¤rm this order by return and look forward to receiving the goods in perfect condition. Yours sincerely, Walter Graham Opening: refer to and thank for the letter / offer / quotation Body: say you would like to order and specify the products or refer to an enclosed order form. Close: repeat the terms of payment and delivery to avoid misunderstand- ings. Mention special requests or stress the urgency of your order. 32 You work for Safework, an Irish company offering quality services and training in industrial hygiene and noise monitoring. You are responsible for ordering office stationery. As your usual supplier has gone out of business, you have looked at the catalogue of a new company called ‘All about the office’ and decided to place a trial order. Write the order with the help of these notes. You should: mention the company’s catalogue. list the products you want to order. ask for delivery within a week. NOTES HP colour laser A4 500 pack high performance laser paper for colour printing and copying product code: 702, EUR 42.99 4c A4 photocopy paper 20 sheet for colour copying and printing 100% Recyclable. product code: 751, EUR 9.99 Post-it tabs trial pack contains 80 filing tabs product code: 954, EUR 12.50 33 How to write an order or a cover letter for an order 4 How much does Mr Graham have to pay? 5 What is included in the price? 6 What does Mr Graham ask Ms Marolt to do? Note: Nowadays orders are mostly placed via the internet, where companies provide links to forms that have to be filled in and submitted. Print order forms are also widespread and convenient as the buyer only has to fill them in carefully and post them. Sometimes short cover letters are written and attached to the order forms to make a special request or stress the urgency of the order. Nur zu Prüfzwecken – Eigentum des Verlags öbv