English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

167 Business communication 11 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS The following expressions might be useful: 35 Referring to an offer We refer to your letter of … and would like to place an order with you. We thank you for your quotation of … and are pleased to enclose / attach the order form. Giving details of the order Please supply … We would like to order … as specified below. the following items. the products listed below. Delivery has to be made / effected within a fortnight. by 30 April. immediately. Please note / remember that all prices are DDP Vienna. careful packing is necessary / essential. we are granted a special discount of … the quality of the goods must come up to the samples. Closing We look forward to receiving the consignment in due course. a prompt and careful execution of this order. Rewrite these sentences replacing the underlined expressions with words of a similar meaning. 1 We thank you for your quotation of 4 June and are pleased to enclose the order form. 2 Please supply the products listed below. 3 Delivery has to be made within 2 weeks. 4 Bear in mind that careful packing is essential. 5 We look forward to getting the consignment in due course. How to confirm orders Note: Companies usually send out an order confirmation. This is not only a matter of courtesy but also informs customers that their order has arrived and is being dealt with. If goods are temporarily out of stock or if it takes an usually long time before an order is ready for shipment, an explanation of the situation will be appreciated. Look at Ms Marolt’s reply to Mr Graham and use the expressions in the box to complete her letter. condition delivery orders order quotation terms trial order Dear Mr Graham We thank you for your of 7 May and con¤rm acceptance of the stated in our of 3 May. As requested, will take place by 31 May at the latest. We are con¤dent that the goods will reach you in perfect and give you every satisfaction. We would be pleased to receive further from you. Yours sincerely Gretchen Marolt 34 Nur zu Prüfzwecken – Eigentu des Verlags öbv