English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

46 Unit 4: Sorting things out k28t4y Goals talk about decisions and the consequences of decisions complain about goods and services ask for a refund or replacement make a complaint politely compare and contrast two alternatives write a customer review (and a letter of complaint) Decision-making How do you make decisions about: READING 1 a Read the rest of the article. Which thinking strategy 1–6 represents someone who: a thinks positively? b focuses on challenges? c thinks creatively? d thinks emotionally? e manages situations? f focuses on the facts? 3 Which decisions do you find easy to make? Which are more difficult? Talk together. How similar are you? Read the introduction to an article about thinking strategies. What does the technique help people to do? b 2 when and how to revise before exams? where to spend your holidays? what to buy, when and where? what to spend your pocket money on? Do you nd it di cult to make decisions? If you change how you think, you can make better decisions – that’s what some experts say. Most of us only use one or two ways of thinking when we make decisions, solve problems or come up with ideas. Is it time for you to use some new thinking strategies? Ways of thinking (1) Trust your intuition when you look at situations – listen to your heart, not your head. You don’t have to explain your views or justify them. (2) Try to be optimistic and look for all the bene ts of a decision. is way of thinking will help you to keep going when everything looks gloomy and di cult. (3) Look at the facts you have and see what you can learn from them. Use this strategy to identify what information is needed and think about how to get it. (4) When new ideas are needed, brainstorm ideas and don’t criticise what anyone says. is way of thinking will help you to come up with new plans and develop creative solutions to problems. (5) Try to recognise all the reasons why a plan might not work. Use this strategy to check for potential problems which could aƒect your plans now or in the future. (6) If you’re holding a meeting, use a mixture of strategies! When new ideas are needed, suggest people think creatively. When you need to evaluate an idea, check for problems and so on. Nur zu Prüfzwecken – Eigentum des Verlags öbv