English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

49 Sorting things out 04 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS Mariah doesn’t get a reply to her email, so she phones the customer service department. What do you think will happen? Listen to the phone call. Were you right? Listen again and answer the questions. 1 How does Mariah feel? Why? 2 What two things does the customer services person do? The present perfect simple and progressive link the past and present. Read the sentences and discuss the questions below. 14 a b TCD 1/22 15 GRAMMAR 16 Present perfect simple and progressive Discuss your choices with a partner. Do you agree? b 1 In which sentences, A or B, does the speaker want to emphasise: a how long something takes? b the result of a finished activity? 2 Which form can you use to talk about the number of times something happened? Complete this extract from a complaint to a music website. Which verbs are present perfect simple? Which are present perfect progressive? 17 a … I ordered an MP3 player from your site on February 12 this year. Unfortunately, when it arrived, I found that it did not work. Since that time, I (1) (write) three emails asking for a refund, but so far I (2) (not have) a reply. For the last two days, I (3) (phone) the number given on your website, but I (4) (not get) through. I am not at all happy with the service your company (5) (provide) on this occasion. In fact, this is not the first time I (6) (have) problems with Musico.com. I (7) (buy) CDs and DVDs from your site for many years, and on more than one occasion they (8) (arrive) with the cases cracked. I (9) (not complain) before because … A Present perfect simple: have / has + past participle I ’ve written two emails, but I haven’t received a reply. I ’ve just ordered you a replacement copy. B Present perfect progressive: have / has + been + -ing I ’ve been waiting to speak to someone for ten minutes. I ’ve been trying to contact you for two weeks now. Grammar reference and practice, p. 186. Nur zu Prüfzwecken – Eigentum des Verlags öbv