English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

50 Sorting things out 04 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS Resolving a dispute and reaching a compromise compromise (n): [ }kümpr‹maçz ] when you agree to something which is not exactly what you want: We reached a compromise in the end. I’ve agreed to work on Monday evening if I can take Saturday off. Look at the dictionary entry and think of situations where you have to compromise. Talk together. Think about life at home. Do you have disagreements about: LISTENING 20 21 Work in A/B pairs. A, you want to complain about something you’ve bought from a website. Look on p. 177 and complete the information on the first role card. B, you work on the helpline. Look on p. 179 and complete the information. The following phrases might be useful. It’s the wrong size. It’s faded / dented / chipped / torn / cracked / scratched. It doesn’t work. A, phone B and have a conversation. Now change roles and look at the next role card. Have another phone conversation. Listen to another pair’s conversation and answer the questions. 1 What problem did the customer have? 2 Has the customer services person solved the problem? Write a short email of complaint. Use Mariah’s email as a model. You should: say what you ordered or bought. describe the problem. explain what you expect the company to do about it. Write 80–100 words. a SPEAKING 18 b c d WRITING 19 Listen to the Smiths reaching compromises. Discuss the questions. Then listen again to check. 1 Which three problems from 21 do they discuss? 2 What compromises do they reach? 3 What do you think Elisa and Daniel would be like to live with? What are the Smiths talking about in sentences 1–6? A 1 How about if we take turns to do it? 2 We could do that, I suppose. Otherwise we could just clear away our own stuff. B 3 Let’s say you can listen to it in the kitchen if the door’s shut. 4 But if I agree to do my own dishes, could you please do something for me? C 5 That way , you can take as long as you like. 6 But that would mean making a rota. a 22 TCD 1/23 b a VOCABULARY 23 Negotiating cleaning? shopping? eating? cooking? noise? the shower? loading the dishwasher? Nur zu Prüfzwecken – Eigentum des Verlags öbv