English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

52 Sorting things out 04 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS In pairs, add the highlighted softening expressions to these complaints. 1 A: Is everything OK? How’s your food? B: Well, the soup is a bit cold. 2 A: Could you lend me some money? B: OK, but you haven’t paid me back from last week. 3 Your music is very loud. If you could turn it down, . 4 You never do the washing-up. It’s irritating. 5 . You borrowed some books from me a few weeks ago, and I need them. b Work in pairs. A, you’re going to speak to your American neighbour about a problem. Look on p. 176 and think about what language you need to use. B, look on p. 180 and prepare to talk to your neighbour about a problem. Now change roles. Look at the next role card and have another conversation. Example: I’ve been meaning to talk to you, actually, about your … Talk in groups. Did you resolve the disputes with your neighbour? a SPEAKING 29 b 30 Across cultures: Dealing with conflict What would you do in these situations? You’re working on a project together, and your classmate criticises your work to your teacher. Your brother or sister paints your shared room in a colour you hate. A close friend stops calling you. Your mother really annoys you when you’re out shopping together. Listen to Ayse talking about conflicts. Match each section 1–4 to topics a–d. LISTENING 31 a 32 TCD 1/25 In pairs, choose a or b to complete each sentence. 1 If a customer is unhappy, Ayse: a talks about the problem with them. b avoids the problem. 2 If her husband’s family have a problem: a they try to solve it. b they ignore it. 3 Ayse’s mother: a doesn’t get involved in her life. b tells her what to do. 4 Ayse says that people in Turkey: a tend to say what they think. b don’t argue in public. b Ayse is from Turkey. She lives in England with her husband and two children and works as a hotel manager. a parents and children b dealing with tension c work issues d talking openly Nur zu Prüfzwecken – Eigentum des Verlags öbv