English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

53 Sorting things out 04 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS Who is Ayse talking about in 1–7? 1 They often don’t try to resolve the conflict . 2 I would still always show him respect . 3 People have a lot more arguments and disagreements . 4 I wouldn’t shout or swear at him, but I would argue my case . 5 If someone’s done something which causes tension , nobody says anything. 6 We still have quite angry rows . 7 I’ll discuss it with them, and usually we’ll reach a compromise . a VOCABULARY 33 Dealing with conflict Test each other in A/B pairs. A, say the nouns; B, try to remember the verbs. Then change roles. Example: A: conflict? B: resolve conflict Discuss your ideas in groups. 1 What do you do when you’re angry with: a classmate? a relative? a friend? a teacher? 2 How do you think conflict should be resolved at school or at home? Give an example from your experience. 3 How do you feel about getting angry in public? Is it acceptable in Austria? 4 Is it the same or different in other cultures you know of? b SPEAKING 34 Talk together. What kind of behaviour annoys you? What would you do if: 1 someone went to the front of a queue without waiting in line? 2 someone broke the rules on public transport by putting their dirty shoes on the seat opposite? 3 you got poor service in a restaurant, a café or a shop? What do most people do where you live? Listen to Tariq talking about complaining in the UK and France. What difference does he mention? a LISTENING 35 b 36 TCD 1/26 Nur zu Prüfzwecken – Eigentum des Verlags öbv