English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

56 Sorting things out 04 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS Explore writing 2: A customer review (and a letter of complaint) Read the customer reviews (a–c) below of a hotel on a travel website. Which reviews complain about: 1 the value for money offered by the hotel? 2 the location of the hotel? 3 the room they stayed in? 4 the cleanliness of the hotel? 5 the service in the hotel? 45 http://www.places _to_stay.biz Reviews The hotel was (1) acceptable , a bit too far from the centre of town, and a little (2) shabby . The owner was quite (3) pleasant . The only real drawback was the price – €95 seems (4) excessive , considering it did not even include breakfast. Tiny room, (5) filthy bathroom. Food OK but the service was very slow. Too expensive for the facilities offered and a long way from the beach. We had to wait over an hour for our room, which was small and rather (6) cramped and had a strange smell. Perhaps this was something used to kill the mosquitoes – the walls were covered in squashed insect bodies. Towels from the 1950s, a TV that could only receive two channels. The staff were friendly enough, but this doesn’t compensate for the very (7) poor room. Find the best hotels worldwide a b c Match the highlighted adjectives (1–7) used in the reviews with their meanings. a quite nice b old and in bad condition c very dirty d small, with not enough space to move around e good enough, but not more than that f too expensive g of very low standard Cross out the word in each group that cannot be described by the adjective. 1 The service / food / receptionist / room was acceptable. 2 The room/ building / furniture / food was shabby. 3 The hotel / receptionist / value / location was pleasant. 4 The service / room/ bathroom/ towel was filthy. 5 The bathroom/ location / balcony / breakfast room was cramped. 46 a b Nur zu Prüfzwecken – Eigentum des Verlags öbv