English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

57 Sorting things out 04 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS You stayed in the same hotel and were not impressed. These are the ratings you gave. 47 http://www.places _to_stay.biz Ratings Value ☻☻☺☺☺ Location ☻☻☻☺☺ Room ☻☻☺☺☺ Cleanliness ☻☺☺☺☺ Service ☻☻☻☺☺ Make notes about the problems with each point, then write your own review (60–80 words) for the website. As your were not satisfied with your stay, you have decided to complain to the hotel manager. Make use of the information in 45 and 47 and write a letter of complaint. You should: refer to the date and length of your stay. explain why you were dissatisfied and give examples of what was wrong (room, cleanliness, service). point out why you are disappointed. ask for adequate compensation. Write 120–150 words. Business communication, How to write a formal or business letter , p. 156. 48 Before you listen, do this quiz to see how much you know about hurricanes. Tick (  ) the correct answers. 49 1 A hurricane is a tropical cyclone. True False 2 In which ocean(s) can hurricanes occur? the Atlantic the Indian the Pacific 3 To be classified as a hurricane, there must be sustained winds of at least which speed? 99 kph 109 kph 119 kph 4 Hurricanes can produce tornadoes and flooding. ‘Storm surge’ is flooding in: coastal areas inland areas 5 Which thing(s) would be useful to have in a hurricane emergency kit? food and water blankets clothes a mobile phone your personal documents a torch and batteries 6 The word hurricane comes from Huracan, a native Caribbean-Amerindian storm god. True False Explore listening: A disastrous holiday Nur zu Prüfzwecken – Eigentum des Verlags öbv