English Unlimited HAK/HUM 3, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

67 Money matters 05 LANGUAGE SKILLS EXPLORE LOOK AGAIN EXTRAS What would you do if you didn’t understand the instructions for: using a cash card? ordering online? charging your phone card? Have you ever had a problem with instructions? If yes, what happened? Listen to Will’s phone call to a bank helpline. 1 What’s the problem? 2 Do they manage to solve the problem? Put this summary of the phone call in the correct order. The customer services person: a tells Will what to remember when he wants to sign in again. b explains how Will can sign in. c asks Will to check his account number. d gives Will some advice about how to keep his records safe. e suggests turning the computer off and on again. Complete 1–8 from the conversation with these verbs in the correct form. open press unplug check click on switch off plug in shut down sign in 1 If you’re phoning about a technical problem, please two. 2 I haven’t been able to today. 3 Have you your internet connection? 4 Have you tried everything and on again? 5 ‘Personal Sign Up’. 6 Oh, I forgot to it . 7 When you start again, make sure your laptop is not . 8 the official website of the bank and all other programs. Look at the sentences in 25b and 26a and find: 1 three pairs of verbs that are opposites 2 two verbs that have the same meaning Have you had a computer or internet problem recently? Can you remember how you fixed it? Listen to instructions for using a piece of equipment. What do you think it is? Think about a piece of equipment you often use. Write instructions for how to use it. Don’t say what the equipment is. Listen to each other’s instructions. Can you guess what they are for? 24 a b a LISTENING 25 TCD 2/01 b a VOCABULARY 26 Using online banking b c WRITING AND SPEAKING 27 a TCD 2/02 b c Nur W zu Prüfzwecken – Eigentum des Verlags öbv