English Unlimited HAK/HUM 4/5, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

132 Tourism 11 LANGUAGE SKILLS EXPLORE EXTRAS Discuss the following questions in small groups. 1 Why do hotels and airlines want personal information? 2 What other information are they interested in? 3 Why do hotels and travel agents hand out customer questionnaires? What other ways of getting information can you think of? 4 What do you think happens with the information gathered? 5 Do you think the above questionnaire is primarily aimed at holidaymakers or business travellers? Why? SPEAKINg 11 AIRLINES 1. When choosing an airline, the most important factors for me are: Service Schedules Comfort Price Safety Food & Drink Reliability Frequent Flyer Points 2. What is your opinion on frequent flyer programmes? Worthwhile Complicated Difficult to redeem points Not interested hotels 1. How do you book your hotel accommodation? (Directly) with the hotel  Travel agent / Airline 2. How many nights per stay do you spend in hotels on average? 1–10   11–20   21–30 3. When choosing a hotel, the most important factors for me are: Service Price Comfort Benefits on offer Standard /Quality Facilities Location 4. What are your preferred hotels? Hotel: City: 5. What type of room do you usually book? Standard Superior Deluxe Executive suite Look at the photo and read the caption. What do you think it’s like working in customer services? Is it a job you’d like to do? You’re going to listen to Adam giving a talk to students who have come for a guided tour of the hotel. Adam has offered to talk about his job first. If you were one of the students, what questions would you ask him? Listen to Adam’s introduction to his talk. What four things does he plan to talk about? Listen to the next part of Adam’s talk and find out: 1 how he summarises his job. 2 how he describes a typical day. 3 how many hours he works on an average day. 4 what kind of accommodation he usually chooses when travelling. 5 about the financial aspect of his job. Compare your notes. LIStENINg 12 a 13 TCD  3/10 b TCD  3/11 c d Giving a factual talk Adam works in the customer service department of a five-star hotel. Nur zu Prüfzwecken – Eigentum des Verlags öbv