English Unlimited HAK/HUM 4/5, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

156 Business communication 13 LANGUAGE SKILLS EXPLORE EXTRAS A delay in delivery If, for whatever reason, there is any danger that the consignment might not arrive on time, it is advisable to inform your customer. This can be done by telephone, fax or email. Read the email below and fill in the appropriate words from the box. 7 apologise  consignment  inconvenience  industrial action  regret  unfortunately Dear Mrs Midler, Thank you very much for your email. We are very sorry for the delay in delivery of your order for garden furniture. (1) , our supplier from Italy has just informed us that, due to (2) , he is unable to keep to delivery dates. He hopes to be able to fill our order within the next three weeks, so that your (3) should reach you by the end of June at the latest. We (4) that there is little we can do in this particular case and (5) for the (6) . We trust that the consignment will reach you in good condition at the promised date. Yours sincerely, Richard Thomas Al Fresco Ltd, London You work for a company producing or selling a typical Austrian product. Write an email to an American business partner apologising for a late delivery. Invent names for your company and your customer and find a good reason for the delay. Use words and phrases from 7 and make sure your email contains these sections: 8 Writing invoices and reminders Invoices Note: A commercial invoice will contain full details of the transaction such as names, dates, numbers, description of goods, quantities, prices and possible discounts (quantity, cash, seasonal, trade /wholesale, special), terms and taxes (VAT). It will also provide bank details complete with the company’s IBAN (International Bank Number) and BIC (Bank Identifier Code). Look at the invoice on the next page and find out who is the payee and who the payer. What kind of articles does the company sell? Do you know what skorts are? 9 Opening: Refer to the order and the order number. Body: State the problem and give reasons for the delay. Close: Apologise and assure the customer either that the delay was due to circumstances beyond your control or that action has been taken to address the problem. Nur zu Prüfzwecken – Eigentum des Verlags öbv