English Unlimited HAK/HUM 4/5, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

162 Business communication 13 LANGUAGE SKILLS EXPLORE EXTRAS You work for Klein Lederwaren in Villach and have just received a consignment of leather goods from your English supplier as per your order no 08755. Unfortunately the execution of the order does not come up to your expectations. After examining the goods, you write a letter of complaint covering the following things: 21 – 50 Paar Handschuhe in rot statt wie bestellt in schwarz. – Teil der Lieferung durchnässt und beschädigt, schwierig zu verkaufen. Was tun? Zur Abholung durch Lieferanten bereitstellen oder zu ermäßigtem Preis verkaufen? – Schwarze Handtaschen schlecht verarbeitet – Sonderrabatt? – 3 Paar Männerschuhe (Größe 9, braun, Artikelnr. 239a) fehlen. – Rechnung ohne Abzug des üblichen Handelsrabatts ausgestellt. Write around 180 words. The following expressions may be useful for writing complaints: We are writing with reference to our order no 123. We have taken delivery of the consignment of (products). We have received /Thank you for the articles ordered on (date). Much to our disappointment On checking the contents we noticed that several goods / parts are damaged. / broken. On unpacking the cases we discovered that defective. / badly scratched. When we opened the boxes stained. / badly finished. Unfortunately the electrical appliances do not come up to environmental standards. We regret to say that /We are sorry to say that parts of the order are missing. You seem to have sent the wrong goods. We believe that the damage may be due to rough handling in transit. / bad packing. We would ask you to replace the faulty goods immediately. We expect you to settle the matter without delay. We are willing to keep the faulty goods if you grant us a price reduction of … (%). grant an additional discount of … cut the price to £500. You are going to listen to a conversation between Christine, the sales manager of Wine&More, and Stephen, a customer from New York. What do you think Stephen might complain about? Listen and take notes. Complete the notepad on the right. 22 a TCD  4/02 b NOTES Caller: (1) Date: Subject: (2) (3) (4) Action to be taken: Talk to Susan asap. Send off Sauvignon. 4 Dec 20__ complaint Nur zu Prüfzwecken – Eigentum des Verlags öbv