English Unlimited HAK/HUM 4/5, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

164 Business communication 13 LANGUAGE SKILLS EXPLORE EXTRAS You and your parents have just spent two weeks at The Cottage Garden Hotel in Cardiff, Wales. You were not at all happy with the hotel, which did not come up to the promises made on its website. Write a letter of complaint in which you point out all the things that went wrong or did not come up to your expectations. a 23 You are the manager of The Cottage Garden Hotel and have just received a letter of complaint (see 23a). In your letter of adjustment, you should:   apologise for all the things that went wrong.   explain what happened (using the notes).   offer a nice treat to keep the goodwill of the customer. b NOTES – English rugby team staying at the same time – beautician off with flu – minimum number for coastal bird watching tour 5, only 3 registrations – talked to house concierge about WI-FI The Cottage Garden Hotel  You’ll be in holiday mode as soon as you step through the door: a friendly welcome, an elegant restaurant and bar, 15 newly refurbished rooms with en-suite facilities and stunning sea views, set in 3 acres of breathtakingly beautiful grounds. Let us take care of you and show you the best of Welsh hospitality! T his is what we offer:  Organic food prepared by our Michelin star chef  Fully licensed bar  Library lounge with international newspapers  Free WI-FI throughout the hotel  Generous spa area  In-house beautician  Guided coastal walks for nature lovers  Surfboard rental not in our room no appointments available cancelled last minute no boards left at the w/e Nur zu Prüfzwecken – Eigentum des Verlags öbv