English Unlimited HAK/HUM 4/5, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

192 Writing guide Structure and layout A formal letter should contain the following parts: inside address and the recipient’s address (if required by the task), the date , a subject line stating the purpose or topic of the letter, a salutation , the main body , a closing and the signature . The main body should be divided into paragraphs to organise all the information. Depending on the kind of letter, additional parts might be required, such as a reference to enclosures at the end, to inform the recipient of attached documents, e.g. a CV (BE) or résumé (AE) in the case of a letter of application . Style and register In a formal letter or email , the language and style are formal , factual and polite , even if you are complaining about something. Do not use contractions (short forms), question tags or colloquial expressions . After the salutation , always continue with capital letters . Useful expressions General expressions: Dear Mr /Mrs /Ms … (if you know the name of the person you’re writing to) Dear Sir or Madam … (if you don’t know the name of the person) I am writing regarding …  I am writing in response to your …  First, …  Additionally, … Then, …  Moreover, …  Finally, … I look forward to your reply / to hearing from you.  Please contact me at the above address. Yours sincerely, … (if you addressed a particular person at the beginning) Yours faithfully, … (if your letter begins with Dear Sir or Madam) Letter of complaint: Unfortunately I have to say …  I must express my disapproval of / dissatisfaction with … Your advertisement / brochure promised …  This has caused me / us considerable inconvenience because …  Moreover, the …was supposed to be …  …with the result that …  I am dissatisfied with … Enclosed please find copies of the receipt and guarantee.  I look forward to a quick solution to my problem. I would like you to refund my money.  I would like to have a refund.  Thank you for your co-operation. Letter to the editor: In your article on … you state / point out that …  I read “…“ (March 21) with great interest.  In the article “…” (3/21/2011) you take issue with …  With reference to your article of …  From my point of view it seems that …  I think it’s (not) fair to say that …  In my view/ opinion … I want to express my complete sympathy with / agreement with …  I enjoyed reading … Thank you for pointing out that …  I’d like to compliment you on your presentation / critical analysis of … Your article failed to point out / show/mention that …  I am shocked by …  Your article “… “ unfairly judges …  You miss the point when you say that …  I have never read such a one-sided description of …  Unfortunately, you forgot to mention that …  Please allow me to voice my criticism … Taking all these points into consideration …  To sum up, …  In conclusion, it is clear that … Sample letter task Planning to gain work experience over the summer, you have been looking for interesting job openings and found the following advertisement in a music magazine (see next page): Nur zu Prüfzwecken – Eigentum des Verlags öbv