English Unlimited HAK/HUM 4/5, Schulbuch mit Audio-CD und CD-ROM (mit Handelskorrespondenz)

87 Companies 07 LANGUAGE SKILLS EXPLORE EXTRAS Tell each other about your answers to the quiz. Give reasons and examples. Look at the analysis on p. 203 and follow the instructions. What’s your main style of conflict management, according to the quiz? Do you agree? Why? /Why not? SPEAKINg 21 a b In pairs, write a few words to help you remember each sentence. Then cover 24a and try to remember them. Example: believe compensated losses – I believe we should be compensated for our losses. b Read the caption. What kind of mistake do you think the hotel might have made? Listen to Caitlin and Ethan’s meeting. 1 What was the mistake? 2 How did the hotel deal with the problem? 3 Do Ethan and Caitlin seem satisfied with their agreement in the end? Listen again. What’s the significance of these figures? a 75 d $5,856 b 175 e $2,500 c $2,843 f 20% Complete the sentences with these words. accept  agree  be  compensated  depends  entitled  gather  have  offer  prepared LISTENINg 22 SPEAKINg 23 a TCD  2/10 b a LANguAgE FOcuS 24 Negotiating an agreement Negotiating an agreement Stating your position 1 We believe we should be for our losses. 2 I feel we’re to a 50% refund of the cost. Finding out what the other side wants 3 I you ’d like to work out some compensation. 4 What exactly did you in mind? Making a proposal 5 We’re to add an extra $250. 6 We can a refund on the room rental. Rejecting a proposal 7 I’m afraid we can’t to cancel the entire cost. 8 I don’t think we can that. Setting a condition 9 That on what we agree. 10 We’d willing to come here again provided we can sort out this problem. Caitlin is a director of a children’s charity. She recently organised a fundraising event at a local hotel but, because the hotel had made a mistake, the event was not a success and the charity lost money. Nur zu Prüfzwecken – Eigentum des Verlags öbv