A business letter usually consists of several parts. Identify these parts in the letter below. There is one extra item that you should not use. 15 ASE Ltd., Bedfield Road, Bristol BR2 8UH, United Kingdom fax: +44 (0)1253 567310 | tel: +44 (0)1253 56730 www.mgh.co.uk | email: info@ase.co.uk Camden Bay Trading Company 9–11 Harbour Street Camden, ME 48436 USA Your ref: DJ/am Our ref: TH/wc 21 February 20__ Attention: Ms Jenkins Your enquiry regarding boat shoes Dear Ms Jenkins Many thanks for your letter of 15 February, in which you ask for information about our boat shoes. We are pleased to send you our latest illustrated catalogue containing comprehensive details of our entire sales range. Our price list and terms of delivery are enclosed. Please note that all our products are of first-class quality and can be delivered from stock. Take advantage of our discount for first-time buyers. We look forward to hearing from you. Yours sincerely Thomas Harding Sales Manager Enc. catalogue and price list cc: B. Duncan, Sales Co-ordinator letterhead Introduction: state the main point(s); keep it short and to the point Close: restate the main point(s) if necessary; if you can, include a call to action Body (one or more paragraphs): explain the importance of the main point by providing persuasive reasoning. You can use facts and data to support your claim. Continue to provide background information to back up your reasons. attention line body complimentary close date distribution notation position in the company postscript salutation subject line reference line inside address enclosure notation letterhead name and signature How to write a formal or business letter What is it? – m ostly used for external written business communication – c ompany-specific layout (often full block form, i.e. all lines starting at the left-hand margin) – w ell-structured into paragraphs What language to use? – formal openings and closes – salutation lines and complimentary close – no contracted forms such as I’d, I can’t … – avoid long and complicated sentences 148 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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