You are the front office manager’s assistant at the Hotel Imperial, Vienna and receive the following email. 29 To: office@imperialhotel.at I From: marichins@psycho.com I Date: 5 January 20__ Subject: room reservation Dear Sir /Madam I am a psychiatrist based in Toronto and am planning to take part in the annual Freud conference in Vienna. Your hotel has been recommended to me by a colleague as the best in Vienna, and I was wondering if you have any vacancies from 1 to 4 May 20__. As I shall be travelling with my wife, we’ll need a double room with breakfast. Please let me know if you offer special conference rates, and if you organise transfer from the airport. I am looking forward to hearing from you. Yours faithfully Dr Michael A. Richins PS: I am interested in classical music and assume you can arrange for opera tickets? Write a reply (around 100 words) to Mr Richins’s email. You should: ■■ thank him for his enquiry ■■ offer a double room with en-suite facilities ■■ inform him about the special rates (€520 per night) for conference participiants ■■ assure him that airport transfer and opera tickets will be organised The following expressions might be useful when writing offers and replies. Referring to the enquiry Thank you for your letter of … enquiring about … We refer to your enquiry about … Thank you very much for your interest in … our products / services. Answering the enquiry As requested, we attach / enclose By separate post we are sending our current catalogue of / a leaflet on / a brochure for … our price list. / our terms of business. samples of / patterns of … All our prices are /The above prices are CIF…/ FOB …/ ex-warehouse … Please note that the prices include VAT. We would like to draw your attention to the excellent quality / cutting-edge design of … the fact that all our goods come with a warranty our competitive prices We are sure / certain that you will be satisfied with our first-class service. All our goods can be delivered from stock. / are sourced locally. / are 100% organic. Our appliances are easy to service. / come with a warranty. All your orders will be carried out promptly and carefully. / to your complete satisfaction. Unfortunately, the required articles are out of stock / no longer produced. We can offer you We are in a position to allow/ grant for orders of 100 units and above. for first orders. for orders that reach us before … Closing Should you have further questions Should you need further information We shall be pleased to receive We look forward to receiving your trial order / your order soon. / in due course. We look forward to doing business with you in the future. 156 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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