Match the terms (1–8) with the definitions (A–H). 1 human resources A the activity of selling products or services, or the department in a company that is responsible for selling them 2 accounting B plant or complex of buildings used for a specific type of business or industry 3 sales C buying supplies for a company 4 public relations D person with the most important position in a company 5 advertising E relationship between a company and the public 6 works / factory F skill or practice of maintaining and auditing accounts, preparing reports on assets and liabilities, etc. 7 purchasing G encouraging people to buy particular goods or services 8 chief executive officer (CEO) H all the people employed by an organisation 25 a Now look at the diagram showing the structure of a large hotel. Some of the terms are different. Try to find the same functions as in 25a and explain them in your own words. b General Manager Personnel Accounting Reservations Security Bars Telephone Rooms Division Housekeeping Engineering Restaurants Purchasing Marketing & Sales Convention Services Uniformed Service Room Service Banquet & Catering Food Production (Chef) Front Office Food & Beverage Executive Assistant Manager The following expressions might be useful: Media task. Some Austrian businesses are known internationally for their expertise and craftsmanship; small and large ones alike are particularly good at identifying niche markets and producing things like energy drinks, optical instruments, wine glasses, or touristic experiences for a world market. Choose an Austrian company and research its: ■■ history and range of products or services ■■ company structure and corporate culture ■■ corporate image Present your findings to the class. In a hotel …, the highest position may be called … . Personnel is responsible for … . 26 15 Language skills Extras Explore 1 Global media Nur zu Prüfzwecken – Eigentum des Verlags öbv
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