English Unlimited HUM 3, Schulbuch

4 Sorting things out Goals Vocabulary Grammar Listening „„talk about decisions and the consequences of decisions „„complain about goods and services „„ask for a refund or replacement „„make a complaint politely „„compare and contrast two alternatives „„write a customer review and a letter of complaint „„Decision-making „„Negotiating „„Softeners „„Dealing with conflict „„Real and unreal conditionals „„Present perfect simple and progressive „„Three colleagues discussing a problem „„Mariah makes a complaint „„The Smiths reach compromises „„Colin’s teacher complains „„Ayse talks about conflicts „„Tariq talks about complaining „„Explore listening: A disastrous holiday Your environment Goals Vocabulary Grammar Listening „„talk about weather and natural events „„make comparisons „„talk about problems with tourism „„use expressions to soften opinions and disagreements „„express opinions and have a discussion „„write a letter to the editor „„Natural events „„Tourism and the environment „„Linking expressions 2 „„Expressions to soften opinions and disagreements „„Keyword: mean „„Narrative verb forms „„Comparing „„A podcast on extreme weather and climate change „„Fran talks about a natural disaster „„A phone-in programme „„Sandstown airport Fiction and reality Goals Vocabulary Grammar Listening „„talk about truth and lies „„relate a conversation „„summarise what people say „„find out news about people you know „„write a brochure „„Verbs of communication „„Relating a conversation „„Exchanging news „„Company culture „„Verb patterns „„Reporting speech „„Family gossip „„White lies and black „„Two lies „„Chat about friends „„Company culture „„Explore listening: Family customs Living and working together Goals Vocabulary Grammar Listening „„make polite requests and ask polite questions „„do a survey „„talk about cultural etiquette and proper behaviour „„criticise past actions and suggest alternatives „„speculate about the past „„write an email giving information „„give a talk and take questions „„Polite requests and questions „„Cultural etiquette „„Evaluating past actions „„make, let, be allowed to, be supposed to „„Indirect questions „„should have, could have „„Unreal conditionals: past „„Talking to strangers „„Five short conversations „„He shouldn’t have … „„If he hadn’t … „„Steve, Debbie and Ahmed „„Attitudes to rules and risk „„A talk about a new project „„Conflict solving In the news Goals Vocabulary Grammar Listening „„understand news stories and react to news „„tell someone about a news story „„evaluate options and choose one „„participate in a discussion and interrupt politely „„write a letter stating an opinion „„Understanding news stories „„Reacting to the news „„Talking about news stories „„Evaluating and selecting „„Keyword: see „„Present and past participle clauses „„Passives „„Five news stories „„Talking about the news „„Did you hear …? „„Choosing a story for a news programme „„Arranging a surprise party „„Explore listening: News Semester check: Units 6–10 Business communication Goals „„make and receive business calls „„write memos, emails and business letters „„make and reply to enquiries „„take notes during a telephone call „„write and confirm orders „„write complaints and adjustments „„write flyers, leaflets and brochures „„give presentations and write handouts „„get to know useful expressions for video conferences p. 70 Unit 6 6th semester p. 85 Unit 7 p. 98 Unit 8 p. 111 Unit 9 p. 124 Unit 10 p. 136 p. 142 B Nur zu Prüfzwecken – Eigentum des Verlags öbv

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