Across cultures: Dealing with conflict What would you do in these situations? ■■ You’re working on a project together, and your classmate criticises your work to your teacher. ■■ Your brother or sister paints your shared room in a colour you hate. ■■ A close friend stops calling you. ■■ Your mother really annoys you when you’re out shopping together. Listen to Ayse talking about conflicts. Match each section 1–4 to topics A–D. A parents and children B dealing with tension C work issues C talking openly In pairs, choose A or B to complete each sentence. 1 If a customer is unhappy, Ayse: A talks about the problem with them. B avoids the problem. 2 If her husband’s family have a problem: A they try to solve it. B they ignore it. 3 Ayse’s mother: A doesn’t get involved in her life. B tells her what to do. 4 Ayse says that people in Turkey: A tend to say what they think. B don’t argue in public. What differences does Ayse mention between how people deal with conflict in England and Turkey? Who is Ayse talking about in 1–7? 1 They often don’t try to resolve the conflict. 2 I would still always show him respect. 3 People have a lot more arguments and disagreements. 4 I wouldn’t shout or swear at him, but I would argue my case. 5 If someone’s done something which causes tension, nobody says anything. 6 We still have quite angry rows. 7 I’ll discuss it with them, and usually we’ll reach a compromise. Listening 29 30 mv965j 37 a b Ayse is from Turkey. She lives in Engla nd with her husband and two children an d works as a hotel manager. c Vocabulary Dealing with conflict 31 a Work in pairs. A, you’re going to speak to your American neighbour about a problem. Look on p. 169 and think about what language you need to use. B, look on p. 173 and prepare to talk to your neighbour about a problem. Have a conversation and try to find a compromise. Now change roles. Look at the next role card and have another conversation. Example: I’ve been meaning to talk to you, actually, about your … Talk in groups. Did you resolve the disputes with your neighbour? Speaking 27 a b 28 76 Language skills Extras Explore 6 Sorting things out N r zu Prüfzwecken – Eigentum des Verlags öbv
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