Explore writing 2: A customer review and a letter of complaint Read the customer reviews (A–C) below of a hotel on a travel website. Which reviews complain about: 3 the room they stayed in? 1 the value for money offered by the hotel? 4 the cleanliness of the hotel? 2 the location of the hotel? 5 the service in the hotel? https://www.places_to_stay.biz Find the best hotels worldwide The hotel was (1) acceptable, a bit too far from the centre of town, and a little (2) shabby. The owner was quite (3) pleasant. The only real drawback was the price – €95 seems (4) excessive, considering it did not even include breakfast. Tiny room, (5) filthy bathroom. Food OK, but the service was very slow. Too expensive for the facilities offered and a long way from the beach. We had to wait over an hour for our room, which was small and rather (6) cramped and had a strange smell. Perhaps this was something used to kill the mosquitoes – the walls were covered in squashed insect bodies. Towels from the 1950s, a TV that could only receive two channels. The staff were friendly enough, but this doesn’t compensate for the very (7) poor room. A B C 47 Make notes about the problems with each point, then write your own review (around 100 words) for the website. Match the highlighted adjectives (1–7) used in the reviews with their meanings. A quite nice B old and in bad condition C very dirty D small, with not enough space to move around Cross out the word in each group that cannot be described by the adjective. 1 The service / food / receptionist / room was acceptable. 2 The room / building / furniture / food was shabby. 3 The hotel / receptionist / value / location was pleasant. 4 The service / room / bathroom / towel was filthy. 5 The bathroom / location / balcony / breakfast room was cramped. You stayed in the same hotel and were not impressed. These are the ratings you gave. 48 a E good enough, but not more than that F too expensive G of very low standard b 49 Value ☻☻☺☺☺ Location ☻☻☻☺☺ Room ☻☻☺☺☺ Cleanliness ☻☺☺☺☺ Service ☻☻☻☺☺ 83 Language skills Extras Explore 6 Sorting things out Nur zu Prüfzwecken – Eigentum des Verlags öbv
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