Your hotel has been chosen as the venue for your project week. Write an enquiry to the hotel. You should: ■■ explain who you are and the reason for your planned stay. ■■ specify details of your stay (how long, number of rooms) and essential needs (high-speed internet, wheelchair access). ■■ ask about prices (half board2, possible group discounts), if there’s transfer from and to the airport and whether the hotel can organise tickets for a theatre performance or concert. Write around 200 words. 44 2 Half board: accommodation including breakfast and an evening meal Explore writing 2: A customer review and a letter of complaint Read the customer reviews A–C below of a hotel on a travel website. Which reviews complain about: 3 the room they stayed in? 1 the value for money offered by the hotel? 4 the cleanliness of the hotel? 2 the location of the hotel? 5 the service in the hotel? 45 https://www.places_to_stay.biz Find the best hotels worldwide The hotel was (1) acceptable, a bit too far from the centre of town, and a little (2) shabby. The owner was quite (3) pleasant. The only real drawback was the price – €95 seems (4) excessive, considering it did not even include breakfast. Tiny room, (5) filthy bathroom. Food OK, but the service was very slow. Too expensive for the facilities offered and a long way from the beach. We had to wait over an hour for our room, which was small and rather (6) cramped and had a strange smell. Perhaps this was something used to kill the mosquitoes – the walls were covered in squashed insect bodies. Towels from the 1950s, a TV that could only receive two channels. The staff were friendly enough, but this doesn’t compensate for the very (7) poor room. A B C Match the highlighted adjectives 1–7 used in the reviews with their meanings A–G. A quite nice B old and in bad condition C very dirty D small, very little space to move around Cross out the word in each group that cannot be described by the adjective. 1 The service / food / receptionist / room was acceptable. 2 The room / building / furniture / food was shabby. 3 The hotel / receptionist / value / location was pleasant. 4 The service / room / bathroom / towel was filthy. 5 The bathroom / location / balcony / breakfast room was cramped. 46 a E good enough, but not more than that F too expensive G of very low standard b 78 Language skills Extras Explore 6 Sorting things out Nur zu Prüfzwecken – Eigentum des Verlags öbv
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