Self-assessment assess the importance of work analyse changes in the world of work hold a meeting and negotiate an agreement write an article write a blog post and a blog comment describe and evaluate skills give professional answers in a job interview report what people say write a letter of application understand and use telephone expressions Now match the highlighted expressions with categories A–I. A answering the phone F saying someone is not available B saying who you are G offering help C saying what you want H asking for information D asking to speak to someone I saying goodbye E putting a caller through Match the situations and the telephone phrases. What do you say when … 1 someone is asking for you on the phone: 7 you explain why you are calling: 2 someone calls but you are busy: 8 you leave a message: 3 someone is difficult to understand: 9 you want to make an appointment: 4 you want to make sure you’ve understood: 10 you ask for the reason for the phone call: 5 you didn’t catch the name of the caller: 11 you leave a message on an answerphone: 6 you ask to speak to someone: A May I ask what your call is about? B Can I read that back to you? Let me repeat that! C Could you ask … to get back to me as soon as he / she can. It’s urgent. D I’d like to speak to …, please. / Could you put me through to …, please? E Sorry, I didn’t understand that. / I’m sorry I didn’t hear that. b 32 Put the words in order to make sentences or questions. 1 would / time / convenient / be / What / most / ? 5 to / I’d / enquire / like / about / order / my / . 2 reason / I / you / call / the / your / the / ask / for / Can / ? 6 ring / Shall / I / later / back / ? 3 soon / tell / him / I’ll / as / returns / as / he / . 7 office / out / the / Mr Graham’s / of / . 4 name / again / What / your / was / please / ? Work in A/B pairs. ■■ A, you are the caller. Read your role card on p. 206. ■■ B, you answer the phone. Read your role card on p. 209. Role play the conversation. 33 34 a b F Speaking. G This is … I’m calling about … Would you please call me on my mobile? My number is … H I’m sorry, I’m busy just now. Can I call you back? I And the name is? / Sorry, I didn’t catch your name. J I’m phoning to ask about … K I’d like to make an appointment with … / Would it be possible to see …? / Is next Monday possible / convenient for you? Would the evening suit you? 62 Language skills Extras Explore 4 Work, work, work Nur zu Prüfzwecken – Eigentum des Verlags öbv
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