35 As the listener you have choices to make about which ear you are going to hear emphasised. It is often helpful to first try to identify which side of the square the speaker is coming from, i.e. to really listen. Is the speaker giving me information and/or telling me about themselves (self-revelation)? It is then essential to identify their feelings. Are they asking me to do something (appeal)? Are they saying something about our relationship? Then I can go to the emotional level and use attentive listening skills, “You’re feeling …” messages, until the relationship aspect is clarified and the conversation can move on to other aspects: selfrevelation, information or appeal. 0 To communicate clearly, speakers need to . anticipate possible misinterpretations 1 In general, listeners are advised not to . 2 An appeal tells the listener what the speaker . 3 The two people in a conversation need to be . 4 If the way we move doesn’t go together with what we say, it can . 5 If you notice the listener hasn’t understood, you should . 6 While listening, you can decide which message you . 7 If a speaker reveals personal information, you have to . Expand your vocabulary: Communication Use the article to collect expressions related to communication (e.g. types of messages, verb-noun phrases, etc.). Organise them in a way that suits your preferred study method (e.g. a table with translations or a word map). Do you find Schulz von Thun’s model helpful? Why?/Why not? Write down four ways the statements below could be interpreted according to the model. Then compare them in pairs and discuss any differences. 1 You left the lights on. 2 Are you going out in that shirt? 3 You tagged everyone in the story but me. 4 You didn’t reply to my text last night. 5 Are your friends coming over again this evening? In today’s digital world of text messaging and social media, how is it harder to tell which ‘side’ of a message someone is emphasising? What strategies can help you avoid misinterpreting such messages? LANGUAGE 33 WRITING + SPEAKING 34 35 a b Nur zu Prüfzwecken – Eigentum des Verlags öbv
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