17 Read the text about how to communicate effectively. Some words are missing. Complete the text by writing an appropriate word for each gap (1–13). Write only one word in each space provided. The first one (0) has been done for you. LANGUAGE IN USE 9 Why effective communication is so difficult Communication doesn’t always go as smoothly as expected. We’ve all had moments when we thought we’ d (0) something clear, only to find that we were misunderstood. Or perhaps we thought we understood someone, (1) we got it wrong. This sort of thing can lead to problems ranging (2) minor disagreements between friends to significant inconvenience for the people involved, or even a lawsuit if the misunderstanding has (3) consequences. Why do these situations occur so often? To be a good communicator, you must also be a good listener. Pay (4) and focus on the speaker, actively listening to what they are saying. Ask questions to clarify points and repeat important details. If the communication is in (5) , use the same techniques: focus, read carefully, read again, ask questions if possible. Make (6) the information you communicate is clear. If it is complex, start by explaining it in general terms, then go on in a way that makes it relevant to your listener. Stay on (7) and be as brief as you can without leaving out important details. If what you need to say is lengthy, try to break it (8) into subtopics. Sometimes, there can be cultural barriers to communication. Especially (9) one or both of you are speaking in a foreign language, you need to take extra care so that (10) is no misunderstanding. Ask for help if necessary and possible. Remember that cultural interpretations of things such as (11) language, gestures, tone and eye contact can differ, and you may be sending a message that you’re not even (12) of. These situations may require great sensitivity and tact. Also, make an effort to control your tone (13) voice. No one likes to be patronised or treated like a child. Speaking in an unfriendly or angry way can ruin any chance of successful communication. 0 made 7 1 8 2 9 3 10 4 11 5 12 6 13 Nur zu Prüfzwecken – Eigentum des Verlags öbv
RkJQdWJsaXNoZXIy MTA2NTcyMQ==