Explore writing: An email apologising What are the names of the people in photos 1–3? Read A–C to find out. Read the emails again and say which things went wrong / were not possible. How did Olivia, Virat and Claude say sorry? Cover the emails and match 1–5 with A–E. Then read again to check. 1 Apologies A I have a terrible cold. 2 I’m afraid B let you down at such short notice. 3 Sorry to C for the inconvenience. 4 I’m very sorry, but D unfortunately there has been a problem. 5 I’m really sorry, E my train has been cancelled. When we say sorry, we usually say why. Look at the emails above and find out: 1 why Olivia didn’t interview John. 2 why Virat couldn’t go to the meeting. 3 why Claude couldn’t reserve the apartment. 26 From: Claude Dubois To: Ms Partridge Subject: Apartment booking Dear Ms Partridge, I’m very sorry, but unfortunately we’ve had a problem with the computerised booking system and the apartment you reserved is unavailable at the time you require. We would instead like to offer you a larger apartment in the same street, at no extra cost. We would be grateful if you could confirm if that is acceptable. Apologies for the inconvenience, Claude Dubois General Manager, Parisian Apartments From: Olivia Johnson To: John Subject: Today’s interview Dear John, I’m afraid I have a terrible cold and will have to cancel today’s interview. I appreciate that you have prepared for today, but unfortunately I just can’t make it. I’m so sorry to disrupt your plans, but could we reschedule for next week sometime? I’m really looking forward to meeting you and hearing about your vision for the company. Kind regards, Olivia Johannsen CEO, Alphabetic Plastics From: Virat To: Armando Subject: Meeting this morning Hi Armando, I’m really sorry, my train has been cancelled so I won’t be able to make the meeting this morning. I know how important the project is – sorry to let you down at such short notice. Thanks for all your hard work so far and I hope it all goes according to plan … Looking forward to catching up this afternoon, as long as the trains get their act together … Virat A B C 1 2 3 27 a b 28 127 Language skills Extras Explore 10 Are you OK? Nur zu Prüfzwecken – Eigentum des Verlags öbv
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