Parts of this letter are mixed up. Identify them and copy them out, putting them in the right position. 17 Attn: Mr Fritz Melcher Yours sincerely We are an old-established apartment hotel in Edinburgh. As we are planning to replace the dining tables and chairs in our four-star restaurant, we are looking for a manufacturer to supply us with stylish, high-quality furniture for our discerning customers. We were very impressed by the craftsmanship of your handmade furniture at the Klagenfurt Hotel Design Messe last month and would be grateful if you could let us have an illustrated catalogue as well as details of your terms and conditions. We are sure that your furniture matches our design concept and would be grateful for a prompt reply. St. Giles Apartment Hotel cc Henry Campbell, Purchasing Manager 23 Hungerford Road Edinburgh EH3 3RR +44 (0)131 1946056 Wohlfahrt Tischlerei 10 October 20__ Purchasing Assistant Enquiry about oak tables Dear Mr Melcher Our ref: AM/dg Read the information about the different parts of a business letter. Have you named all of them in 15? 1 Letterhead (= return adress): usually pre-printed on company stationery; gives the sender’s contact details 2 I nside address (recipient): house number precedes street name; Britain: write town and postal code on separate lines; America: zip code after town and state (abbreviation) on the same line 3 Reference line: states e.g. job reference, order number or invoice number 4 Date: best format: 1 May 2022 (type month to avoid misunderstandings) 5 Attention line: the particular person in the company 6 Salutation line: in British English, salutation line and complimentary close are linked. If you use personal names (Dear Mr Tomlin, Dear Mrs Smith, Ms Young), the correct way to sign off is Yours sincerely. An impersonal address (Dear Sir /Madam), is followed by Yours faithfully. The salutation line ends with a comma or no punctuation mark in British usage (Dear Sir /Dear Madam,) while in American English a colon is used (Gentlemen:). To whom it may concern can be used if the addressee is not known (e.g. reference letters, doctor’s certificates), or to replace German “Bestätigung” 7 Subject line: before or after the salutation; it should be underlined or in bold print 8 Body: start with a capital letter (Dear Madam, Thank you …); use paragraphs 9 Complimentary close: see salutation line. In American usage, letters can also close Yours truly 10 Position in the company: … of the person signing the letter 11 Enclosure notation: Enc., Encl. or Enclosure(s) 12 Distribution notation: cc means that copies are sent to (an)other person(s) 16 Alison Miller Seestraße 12 8239 Döbriach AUSTRIA 149 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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