How to make an enquiry What is it? – written by prospective customers who want to find out more about a product or service – states reasons for interest in product or service – contains questions enquiring about product or service – enquiries can also be made by telephoning, using a contact form on a website, … What language to use? – for written enquiries follow guidelines for business letter or email – polite, short and to the point – see p. 153 for useful phrases Read the enquiry and answer the questions. 1 Why did the sender of the letter choose this particular firm? 4 What information do they want to have? 2 What products do Katz Continental sell? 5 What else do they ask for? 3 What products are they interested in? Underline typical expressions for making enquiries in the letter. Add them to the list on p. 153. The first one has been done for you. 18 a b KATZ CONTINENTAL DELI 10 Sloane Square London SW1 W8EG Weinbau PUHR Hügelstraße 5 7301 Deutschkreutz 10 October 20__ Enquiry about red wine Dear Sir/Madam We were interested to read an article about your award-winning red wines in the August issue of ‘Wine and Food’ and would like to know more about your products. We are an English chain store selling gourmet food and high-quality French wines in Great Britain and are planning to diversify our range. Kindly let us have full details of all your red wines as well as price lists and terms and conditions of payment and delivery. We would also appreciate receiving samples of two or three of your most popular wines. If the quality meets our expectations, we shall let you have a trial order. We hope to hear from you in due course. Yours faithfully Edward Grant Purchasing Manager 150 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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