Use the highlighted words in the letter to replace the underlined expressions in the sentences below. 1 Payment has to be made by 15 August. 2 We have consulted our files and found that the invoice has not been paid yet. 3 The samples have got lost in the post. 4 Return the order form at your earliest convenience. 5 We regret that we cannot give you any further reductions. If further reminders by email, fax, telephone or letter fail to have the desired effect, the supplier will set a deadline and threaten to charge interest on arrears and/or to take legal steps. Read the final reminder below and compare it with the first reminder above. Identify the various expressions that denote greater urgency. Example: seriously overdue, … 16 (1) Opening: State the problem and refer to the invoice number and the amount due. (2) Body: Point out how long the bill is overdue and suggest what action the customer should take. (3) Close: Hint at steps you will take if payment is not effected by a certain deadline. Dear Mr Brown According to our records, Invoice No 5982, which was due for payment on 13 August, has not been settled yet. We wonder whether the invoice has been overlooked or whether it has got lost en route. Therefore we enclose a copy and ask you to let us have your remittance as soon as possible. As you will remember, we specifically agreed on payment within 14 days and for this reason we granted you very favourable discounts. If payment has already been effected in the meantime, please disregard this letter. Yours sincerely Annabelle Sinclair 5 September 20__ 17 Dear Mr Brown We regret to inform you that payment of our Invoice No 5982 is now seriously overdue. Although we have sent you two reminders, we have not heard from you in this matter. The invoice was due on 13 August. Since you have not given us any explanation for the delay in payment, we must insist on payment now. We give you an extension of 10 days to transfer the outstanding amount. Should we not receive it within this period, we will instruct a collection agency to recover the debt. Moreover, we will accept future orders against payment in advance only. I hope you will understand that we cannot accept any further delay now. Yours sincerely Annabelle Sinclair 20 October 20__ 172 B Business communication Nur zu Prüfzwecken – Eigentum des Verlags öbv
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