After talking with Susan, her boss, Christine makes notes for an adjustment letter. Write the adjustment letter using Christine’s notes below. c Delay – problem with new carrier Wrong wine – mistake in packing department Labels – as suspected Discount of 30% on Grüner Veltliner Missing Sauvignon Blanc on its way + crate of Grüner Veltliner Prosecco (new in Wine & More range) for free – to make up for the inconvenience The following expressions may be useful for writing adjustment letters: We are sorry to hear that the consignment arrived late. was partly damaged. was incomplete. We are sorry to hear about the problem(s) with the consignment. We apologise for the late delivery, which was due to reasons beyond our control. industrial action. a mistake by our forwarding agent. an oversight on the part of … a computer error. We have looked into your complaint and are prepared to exchange / take back the damaged goods. replace the faulty consignment at our expense. offer you a considerable reduction. offer you a reduction of … %. To make up for the inconvenience caused, we should like to offer you a … % discount on your next (two) order(s). Please accept our sincere apologies. We would like to apologise again and assure you that we shall do everything in our power to prevent the same mistake from happening again. We have checked the goods returned by you very carefully and cannot find any fault with them. We regret to say that we cannot accept responsibility for the delay / damaged goods. Unfortunately we cannot take the goods back because / since … We would like to point out that the guarantee has long expired. 176 B Business communication Nur zu Prüfzwecken – Eig ntum des Verlags öbv
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