kick off PTS, Coursebook

Interaction Telephoning Work with a partner. Ask questions and take notes. Then discuss with the class. 15 H 1 Have you ever made a phone call in English? yes no 2 How do you feel when you have to speak English on the telephone (or in class)? nervous proud other feeling silly anxious 3 Do you know anyone who has to make phone calls in English? yes no Who? 4 What do you find hard about speaking on the phone in English (or in class)? finding the right words having an Austrian accent understanding the other person others 5 What profession do you need English for? receptionist baker electrician bank clerk Telephone language. Write the sentences into the correct box. 16 Asking for someone Answering the phone Problems Saying goodbye Yes, one moment, please. Great, talk to you soon. I’d like to speak to the manager, please. Sorry, but I cannot hear you very well. Just a minute. I’ll put you through. I’m sorry, Mr Davis is busy at the moment. Thank you for your help. Thanks for calling. It was nice talking to you. Hi, is Roger there, please? Could I speak to Mr Davis, please? I think you must have the wrong number. 54 Unit 5 · Success stories Ó worksheet wc2q7p Nur zu Prüfzwecken – Eigentum des Verlags öbv